Are you ready to take off your career at one of the best places to work?

At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.

Are you up for the challenge?

We are looking for a Customer Support Manager for our Contact Centers to help deliver extraordinary customer experiences.

This role is ideal for a professional with strong analytical thinking, excellent decision-making and problem-solving skills, and effective communication abilities. The successful candidate will ensure the efficient, controlled, and continuous execution of Contact Center operations, serving as the central point of operational coordination and strategic support for planning, supervision, and process improvement initiatives.

Educational requirements:

• Bachelor’s degree in Industrial Engineering, Actuarial Science, or a related field (required).
• Additional training or certifications in Operations Management, Data Analysis, or Continuous Improvement are highly desirable.
• Advanced English proficiency require

Experience:

• 10+ years of experience in Contact Center operations, including: Operational control, Workforce Management (WFM), quality management, operational training, continuous improvement
• 5+ years leading projects related to process reengineering, call flow automation, customer requirements optimization
• Proven experience managing and executing operational or transformation projects.
• Previous experience in mid-level or senior leadership roles such as Senior Manager or Senior Project Manager

Skills to succeed:

• Customer and service orientation
• Effective bilingual communication skills (English / Spanish)
• Process management and continuous improvement
• Leadership and teamwork
• Analytical thinking and problem-solving
• Project management

Join us!

Aeromexico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture.

Fasten your seatbelt! This is your chance to elevate the journey into an extraordinary experience.

Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.

Important: The Aeromexico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.